Previously inserting knowledge articles into an email could be done only by expanding the email window.  

But this feature provides agents on Unified Interface with an easy way to insert one or more knowledge articles into an email without expanding the email window. 

With this feature: 

• Users will have the ability to create, edit, or delete templates as per their business requirements.
• They will get out-of-the-box templates that they can readily use.

Note: Make sure you enable wave 2 features at admin.powerplatform.com

What is Microsoft 365?

Microsoft 365 Enterprise includes Office 365, Windows 10 Enterprise, and Enterprise Mobility and Security.​ All the above specifications can even be purchased separately but acquiring it as Microsoft 365 is beneficial in terms of cost and reliability.

What is Office 365?

Microsoft 365 is often called Office 365. It is a Software as a Service (SaaS) solution. It is a web-based version of the Microsoft Office suite.

In Office 365, all the applications such as Word, Excel, Sharepoint, Teams, etc can be performed on the cloud. Office 365 can be accessed by both Windows and IOS for the duration of the subscription.

The most common applications in Office 365 are:

• OneDrive
• SharePoint
• Teams
• Sway
• Yammer

What is Windows 10 Enterprise?

Windows 10 Enterprise is used by most of the IT organizations. It has all the features of Windows Pro. When Windows 10 is packed with Microsoft 365, it does not allow certain installations and activities to be performed on the company devices. 

Features of Windows 10 Enterprise:

• Group policy management: It is a windows administrative tool. It is used to enable administrators to manage group policy.
• Domain join: It is a feature that allows users to connect remotely to their work domain using their work login credentials.
• Bitlocker: Bitlocker is a feature that encrypts disk drives and their contents. 
• Remote desktop: Remote desktop is a feature that allows a user to connect and interact with a computer in another location.

What is Enterprise Mobility and Security?

Microsoft Enterprise Mobility + Security is a platform for mobility management and security. It protects and secures your organizations from threats. 

Features of Enterprise Mobility+Security

• Azure active directory: It is Microsoft's cloud-based identity and access management service.
• Microsoft Intune: It is a tool that helps organizations manage the mobile devices employees use.
• Azure Information Protection: It helps an organization to classify and optionally, protect its documents and emails by applying labels.​
• Microsoft Secure Score: Microsoft Secure Score is a numerical summary of your security status. 
• Azure Advanced Threat Protection: It is a security solution that uses your on-premises Active Directory signals to identify, detect, and investigate advanced threats.

Cloud computing provides three types of services. They are:

• IAAS
• PAAS
• SAAS

Infrastructure as a service 

​IaaS delivers fundamental compute, network, and storage resources to consumers over the internet. It operates on a pay-as-you-go basis. IaaS enables end-users to scale and shrink resources on an as-needed basis, hence reducing the need for high, up-front capital expenditures. Common examples of IaaS are Amazon web services, Microsoft Azure, Google compute engine.​

Platform as a service 

PaaS is a cloud computing model that provides customers a complete platform—hardware, software, and infrastructure for developing, running, and managing applications.​

The PaaS provider hosts everything—servers, networks, storage, operating system software, databases—at their data center, a customer uses it all for a monthly fee based on their usage and can purchase more resources on-demand if necessary.​common examples of PaaS are OpenShift, Microsoft Azure App Service.

Software as a service

In SaaS, a third-party provider hosts applications and makes them available to customers over the internet. It allows users to connect and use cloud-based apps over the internet. SaaS provides a complete software solution on a pay-as-you-go basis. For example, You can rent the use of an app for your organization and your users can connect to it over the internet. All of the underlying infrastructure, middle ware, app software, and app data are located in the service provider’s data center. The service provider manages the hardware and software with the appropriate service agreement. It ensures the availability and the security of the app and your data as well. ​

There are two types of applications to work within PowerApps, they are,

1. PowerApps Canvas App
2. PowerApps Model-Driven App

PowerApps Canvas App

PowerApps gives you an option to create a  blank Canvas App in which you can drag and drop components in any form to design a UI. Additional adjustments can be made on these components once the Canvas App is created. When you are done with designing the App, it can be connected to one or more data sources using Excel-style formulas.

PowerApps Model-Driven App

Model-driven apps practice the data-first approach, hence they are far more rigid in design than canvas apps. Although most of the UI components are inbuilt, there is still scope to edit individual components. Hence,model-driven apps are more sophisticated than canvas apps.

With the help of Activity management in Dynamics 365 Sales, it is easier to manage tasks across the team and provide consistency.

To simplify the working of Activity management in Dynamics 365, a new wave 1 feature has been released by Microsoft providing enhancements to Activity management. With these enhancements, tasks are more organized, prioritized and delivered on time.

Enhancements made in Activity management are:

• Activities can be found easily: With the new improved grid, activities can be filtered and found easily. 

• Easy navigation between activities: Create, edit and delete operations can be performed on the main page itself without having to navigate from one page to another.

• Easy updating of activities: The drag and drop pipeline management can be used to easily drag and drop activities and directly update them.

Microsoft has recently released 2020 release wave 1 features for Dynamics 365 and Microsoft Power Platform, it is expected to get released between April and September 2020.

The wave 1 features released this year contain many new features across Dynamics 365 applications from different fields like Sales, Marketing, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, etc.

Few of the wave 1 features  are:

Improved grid column filtering in Power Apps

With the availability of this feature, advanced find can be directly applied on the main form page itself instead of navigating to advanced find page every time.

For example, in the contacts form, you can find all the names of contacts whose full name begins with "a".

Save is always visible in command bar on edit forms

The new wave 1 features released enabled the "Save" and "Save and Close" option always visible on the contact record. Before this, save option was visible only on footer and if auto save was turned on, both options were hidden on the command bar.

Entity relationships define how records can be related to each other in the database. ​

A 1: N relationship is used when one record of primary entity can be associated to many other related entity records because of a lookup field on the related entity.

For example, consider an entity plan (custom entity) which has multiple records like montlyplan1, monthlyplan2, monthlyplan3. If a contact wants to select one among  the above plans, there must be a lookup on contact entity and there must be a sub grid on plan entity. 

Let us create a 1: N relationship between contact and plan in the new UI.

Note:

Make sure you create a custom entity plan and add a field plan in the contact entity to proceed further.

Open  make.powerapps.com.

Open the entity plan.

Open relationships.

Select “Add relationship”. Select “one to many”

Choose the entity with which you want to create one-to-many relationships.

 In this case its contact, add the attribute to which to want to look up in contact(plan).

Open your dynamics 365 account and go to plans. Create few records for plans.

Go to contact entity and go to plan attribute, you will find lookups created on plan.

Select a plan which you prefer.

Open monthlyplan1 record in plan entity and you can find subgrid of contacts who choosed this record.