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What is Microsoft Dynamics 365?

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Microsoft Dynamics 365 combines the features of both CRM and an ERP in the cloud. It is a software that connects people, products, and data. It was built by Microsoft for maximum flexibility and extensibility.

Dynamics 365 was introduced in two editions:

Business Edition for small and medium-sized enterprises (SMEs or SMBs) which includes the Financials application.

Enterprise Edition for medium to large organizations that includes field service, sales, project service automation, and customer services with Microsoft premier ERP product.

Dynamics 365 offers various services such as:

  • Sales
  • Marketing
  • Service
  • Finance
  • Operations
  • Commerce
  • HR