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Beginner
Anonymous
Asked a question 6 months ago

What is CRM and its types?

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NADUMADODDI SAMITHA
Microsoft Dynamics Consultant

CRM (Customer Relationship Management)  is a software solution that helps to maintain customer interactions in a single database. Any interactions with the customer are automatically added to their record. 

  • Used to send emails,to make calls.
  • we can add notes.
  • we can schedule appointments.
  • we can even generate reports.

Types 

  1. Operational CRM
  2. Analytical CRM
  3. Collaborative CRM