Yes. A non-technical person can learn Microsoft dynamics CRM.
Microsoft dynamics CRM systems help you to
- Manage and maintain customer relationships
- Track sales leads.
- Deliver actionable data.
As you can see, most of the aspect of Microsoft dynamic CRM include non-technical services and you wouldn’t find yourself difficult to learn them.
But again, learning Microsoft Dynamics CRM comes in two aspects:
- Microsoft Dynamics CRM user
- Microsoft Dynamics CRM developer.
As a Microsoft Dynamics CRM user, you don’t have to be a techie to learn it as your job is only to use the end product.
As a Microsoft Dynamics CRM developer, you should be having proper programming knowledge as it includes customization of CRM according to your requirements and needs.